Simple terms.
No tricks. Here's how this works.
For Catalyst, Sera, and future Aurandel products · Last updated March 27, 2026
Short version: Aurandel offers AI-guided products, not licensed professional advice. You keep ownership of your content, we use it only to provide the service, and you need to use your own judgment when interacting with AI-generated output.
An AI product company, not a licensed practice
Aurandel builds AI-powered companion products including Catalyst, Sera, and additional products. Our products use artificial intelligence to provide personalized guidance, conversation, and support through voice and text interaction.
Important boundaries
- Not a therapist, counselor, or mental health provider. Our products provide AI-generated guidance and support, not clinical treatment. If you are in crisis, call or text 988 or text HOME to 741741.
- Not a substitute for professional advice. Do not rely on our products for medical, legal, or financial decisions.
- Not infallible. AI-generated responses may be inaccurate, incomplete, or inappropriate. Use your own judgment.
Who can use Aurandel products
Age requirement
You must be 18 years or older to use Aurandel products.
Your account
- You are responsible for maintaining the security of your account.
- You are responsible for all activity under your account.
- You agree to provide accurate information when creating your account.
- You may delete your account at any time.
Ownership stays with you
- Memories, goals, projects, and other content you create within our products belong to you.
- You grant Aurandel a limited license to process your content solely to provide the service.
- We do not use your content to train AI models.
- We do not sell, share, or monetize your content.
- When you delete content, it is permanently removed within 90 days.
Intellectual property and brand protections
- Aurandel's technology is protected by patents and patent applications, with more than 240 innovations across multiple filed applications.
- The Aurandel name, logo, and product names including Catalyst, Sera, and Jax are trademarks of Beach Hause Hawaii LLC.
- You may not reverse-engineer, copy, or create derivative works based on our products or technology.
What you agree not to do
- Use our products to harass, threaten, or harm others.
- Attempt to extract or reverse-engineer our AI models, prompts, or proprietary technology.
- Use our products for any illegal purpose.
- Create accounts under false identities.
- Resell or redistribute access to our products.
Payments, refunds, and liability
Payments & subscriptions
- Product pricing is listed on the individual product websites.
- Subscriptions can be cancelled at any time.
- For refund requests, contact support@aurandel.com within 30 days for a full refund.
Limitation of liability
- Our products are provided "as is" to the maximum extent permitted by law.
- We are not liable for decisions you make based on AI-generated content.
- We are not liable for emotional responses to AI interactions.
- We are not liable for service interruptions or data loss beyond what is commercially reasonable to prevent.
- Our total liability will not exceed the fees you paid in the 12 months preceding the claim.
How legal disputes are handled
- Governing law: State of Hawaii.
- Disputes are resolved through binding arbitration administered by the American Arbitration Association in Honolulu, Hawaii.
- Class action waiver: disputes must be resolved individually, not as part of a class action.
- Small claims exception: either party may bring eligible claims in small claims court.
Questions, notices, and updates
legal@aurandel.com
Beach Hause Hawaii LLC d/b/a Aurandel
Honolulu, Hawaii
We may update these terms from time to time. Material changes will be communicated by email to registered users and posted on this page. Continued use after changes constitutes acceptance.